FAQs

Frequently Asked Questions (FAQs)

Welcome to our FAQ page! Below are answers to some of the most common questions our customers ask. If you need further assistance, feel free to contact us.

1. How do I place an order?
Simply browse our store, add your desired items to your cart, and proceed to checkout. Enter your shipping details, choose a payment method, and confirm your order. You will receive an email confirmation once your order is placed.

2. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options available at checkout.

3. Do you offer international shipping?
Yes! We currently ship to the USA, Canada, UK, Australia, and select EU countries. Shipping costs and delivery times vary by location.

4. How long does shipping take?
Orders are typically processed within 2-5 business days. Delivery times vary based on location:

  • USA: 5-10 business days

  • Canada, UK, Australia: 7-14 business days

  • Other countries: 10-20 business days

5. Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email. Use this to track your package in real-time.

6. What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your order, you may return it within 30 days of delivery for a refund or exchange. Items must be in their original condition. Please refer to our Return Policy for more details.

7. What should I do if I receive a damaged or incorrect item?
We’re sorry for the inconvenience! Please contact us within 7 days of receiving your order with a photo of the issue, and we’ll resolve it as quickly as possible.

8. How do I change or cancel my order?
If you need to make changes or cancel your order, please contact us within 24 hours of placing it. Once an order is processed, we may not be able to modify it.

9. Do you offer discounts or promotions?
Yes! We occasionally run special promotions and offer exclusive discounts to our email subscribers and social media followers. Sign up for our newsletter to stay updated.

10. How can I contact customer support?
You can reach us via email at [warehousebae@gmail.com] or through our Contact Us page. We strive to respond within 24-48 hours.

11. What is Shop Pay Installments, and how does it work?

Shop Pay Installments allows you to split your purchase into 4 interest-free payments at checkout. There are no hidden fees, no credit checks, and it helps make shopping more affordable! Simply select Shop Pay Installments at checkout and follow the steps to complete your payment.

If you have any other questions, don’t hesitate to reach out. We’re here to help!